Telefónica Digital España, S.L.U., as the owner of the metaverseday.telefonica.com website, informs you that the companies of the Telefónica Group promise to respect the privacy, secrecy and security of their users’ personal data, in accordance to the established Regulation (UE) 2016/679, General Data Protection Regulations.
We will not process your data in an unexpected, obscure or abusive way.
When we collect your personal data through our website you will be conveniently informed about: who processes your data, what is the purpose of the processing, what is the legitimacy of the processing, the possibility of exercising your rights and other information of interest. In addition, your data will be canceled according to the defined retention policy about which you will be informed and in any case, when you request it by exercising the right of cancellation.
We will collect your consent whenever necessary and we will put at your disposal the necessary tools so that you can access and update your personal information, as well as decide how to manage your data, selecting the purposes for which we are going to process them.
The company that process your data as data cotroller is:
The basic, identifying and contact data that you provide us when you voluntarily complete the forms on the website, such as your name and surname, e-mail, company or position, or that we have been able to obtain in the course of the commercial relations that you or the company you represent has with the Telefónica Group, as well as other data obtained during the realization of the events and activities in which you participate or when you put yourself in contact us.
Directly from you by voluntarily completing the forms on the website, when you participate in our events and activities or when you contact us, as well as, automatically during your use and browsing the web using cookies and similar devices and, where appropriate, from the company you represent as a contact person, if it maintains commercial relations with the Telefónica Group.
Telefónica Digital processes your data for the following purposes:
Management of this website: based on our legitimate interest, as the owner of the website, in guaranteeing the availability and security of the same for all internet users who visit it, in accordance with the relevant legal and usage notices, we process your data in order to keep active and technically manage this web visited by the user, protect it against security incidents and malicious attacks that may suffer and, in general, enable free and continuous access to it by all Internet users. You can find more information about the scope of this purpose in the Cookies Policy applicable to the web.
Management of requests, proposals or questions received: based on the consent you give us when, voluntarily, you contact us through the corresponding contact form available on the website or any other means of contact that we enable, including social networks, we will process the data you provide us with to deal with and manage the request you make to us, responding to your query, sending you the information you request and that we are able to provide you with, or dealing with, as appropriate, any other relevant matter for which you have contacted us.
Management of events and activities: as organizers of events and activities related to this website, we will process your data to manage the event or activity in which you have already been interested and communicate promptly with you through the e-mail you have provided, inform you about its development, date and content, instructions to connect and attend virtually, thank you for the attendance, extract aggregate statistics on the development of the event and conduct opinion surveys after the development of the event or activity that allow us to improve in the future. This purpose is developed on the basis of the consent you have given us when registering for the event or activity, as well as our legitimate interest as organizers in attending to the requests of the interested parties, in that the event or activitygoes correctly and is organized with the appropriate security, as well as that it has relevance and sufficient dissemination in its sector.
Sending and managing non-aggregated opinion surveys about products and services: we may use the email address you provide us to invite you to carry out non-aggregated opinion surveys about the products and services that we have shown at the event or about the products and services in which you may have an interest present or future. The survey will be voluntary, and we will process the answers you send us based on the consent you give us when participating, in order to know this opinion and, on it, initiate the business actions that we consider appropriate.
Dissemination of our main activities and events in the social networks and media we use: in general, we usually record and take images of the activities and events we organize. In that case, we may process your image or voice if, voluntarily and with your consent, you wish to appear in a photo or video, for subsequent dissemination in such social networks and media, with the aim that the activity or event has dissemination. In addition, based on the aforementioned legitimate interest as organizers, we may also take images or videos with general or broad perspectives of the activity or event where nor your image nor your voice will be distinguished.
Organization of draws and contests: we usually organize sweepstakes and contests about our products and services, among those attending events and activities or among the general public who wish to participate. In that case, in accordance with the legal bases that are applicable to the aforementioned draw or contest, we may process your data to manage its development and deliver the corresponding prize, as well as its dissemination.
Sending communications about our products and services: in the case you grant us consent by checking the corresponding box in the forms on the web, we will contact you through the e-mail you have provided us to send you information you request about our products and services.
We will process your data as long as they are necessary for the purposes described or as long as you do not withdraw the consent granted or do not indicate that you object to the processing with the indicated purposes. In addition, we inform you that we facilitate, in a simple way, the management of the cancellation of our communications.
Only Telefónica Digital accesses your data and those subcontractors acting on our behalf and in our name, as data processors (e.g. providers of the event streaming service, e-mail providers, etc.) contractually subject to our instructions, only for the lawful purposes informed and for the period of time strictly necessary for it.
In the event that we are going to share your information with third parties as controllers (e.g. sponsors of events or other companies of the Group to which we belong that will process your data for their own purposes other than those informed) we will inform you properly and, if necessary, we will collect the necessary authorizations to do so. In particular, we inform you that we may share with other Telefónica Group companies that are interested in your attendance or in the attendance of a representative of the company to which you belong, the minimum data that you have provided during registration for the event, for the sole purpose of better management in the organisation of the event, the monitoring of registrations at the event and greater dissemination of the event.
As applicable, you can exercise the following data protection rights against Telefónica Digital:
Right of access: right to request the detail of the data we have about you and how we process them, as well as obtaining a copy of them.
Right to rectification: right to obtain the rectification of your inaccurate or erroneous data, as well as to complete those others that are incomplete.
Right to erasure: right to request the deletion or deletion of your data and information in certain circumstances. However, please note that there are certain occasions when we are legally entitled to continue to retain and process your data (e.g. for compliance with a legal data retention obligation).
Right to restriction of the processing: right to restrict or limit the processing of your data in certain circumstances (e.g. if the deletion of data applies but, instead of deleting it, you prefer that we block it and process it only for the purposes of its conservation since you will need them later to file a claim). Again, please note that there may be times when we are legally entitled to refuse your request for limitation.
Right to object: right to object to us processing your data for a specific purpose, in certain circumstances provided for in the regulations and related to your personal situation. In some cases we provide you with simple options to object directly through the web, app or e-mail (e.g. opposition to receiving commercial communications sent) and in other cases you must contact us through the e-mail so that our privacy team can evaluate your request in more detail.
Right of data portability: right to receive your data in a commonly used format that allows you to carry them to another company, as well as, where appropriate, to request the direct transmission of the same to that other company when technically possible. Remember that the right to data portability is different from the right to the portability of your phone number.
Right not to be subject to automated decisions: right to object to being the subject of a decision based solely on automated data processing (without human intervention), including profiling, which produces legal effects on you or affects you in a significant way.
Right to withdraw consent at any time: right to withdraw your consent at any time to the processing of your data for a specific purpose, when it is based on said legitimizing basis.
In general, you can exercise these rights (at any time and free of charge) through email@example.com.
For this it is important to keep in mind that when you exercise a right, in most cases, you must clearly specify which one you exercise and provide a copy of your official identity document (e.g. DNI, NIE or Passport) and, if possible, send your request from the same email you initially provided us.
Finally, in case you do not agree on the way we process your data you will have the right to lodge a complaint with the national control authority, by contacting the Spanish Agency for Data Protection, whose contact details are the following:
Agencia Española de Protección de Datos
C/ Jorge Juan, 6 – 28001 Madrid
In advance, and for any doubt, complaint or claim about the processing of your data by Telefónica Digital, you can contact our Data Protection Officer by writing to DPO_telefonicasa@telefonica.com.
Telefónica Digital guarantees the security, secrecy and confidentiality of your data, communications and personal information by adopting the most demanding and robust security measures and putting at your disposal tools and functionalities that allow you to control them.